Warranty and Support
Last updated: 19 December 2025
1. Our Warranty Levels
At Smatily GmbH we offer different warranty levels to guarantee you maximum peace of mind and satisfaction with your purchases.
2. "Satisfied or Refunded" Guarantee
30 days - Free Return
Not satisfied with your purchase? You have 30 days to return the product without having to provide any explanation.
- Completely free return
- Full refund of the amount paid
- Free home pickup
3. Standard Warranty
12 months - On all products
Minimum guaranteed warranty: All our products are covered by at least 1 year warranty for manufacturing defects and malfunctions.
- Free repair
- Product replacement if repair is not possible
- Specialized technical support
- Coverage for manufacturing defects
4. Free Extended Warranty
Up to 5 years - Selected products
Free extended warranty: Some of our products include extended warranties of up to 5 years automatically, completely free.
- Some appliances: up to 5 years
- Some electronic products: up to 3 years
- Some professional tools: up to 5 years
- Some home products: up to 2 years
The availability of the free extended warranty varies by product and is clearly indicated in each item's description.
5. Additional Warranty (Optional)
Extend your protection
Want even more peace of mind? For some products you can further extend the warranty by paying a small supplement at the time of purchase.
- Warranty extension
- Accidental damage coverage
- Priority support
- Immediate replacement
The cost of the warranty extension can be calculated as a percentage of the product price or as a fixed amount, and will be clearly shown to you during the purchase process.
6. How to Request Warranty Support
To request warranty support, contact our customer service through the "Support" button in the site menu, providing:
- Order number
- Problem description
- Product photos (if necessary)
Our technical team will evaluate the situation and provide you with the fastest solution.
7. Warranty Conditions
The warranty covers:
- Manufacturing defects
- Malfunctions not due to improper use
- Defective components
- Operating problems within normal use
The warranty does not cover:
- Damage due to improper use
- Normal wear and tear
- Accidental damage (unless extended warranty)
- Unauthorized modifications
8. Support Contacts
For any questions about warranty:
Email: info@smatily.com
Address: Friedrichstraße 123, 10117 Berlin, Germany
Your satisfaction is our priority. Our goal is to offer you quality products and excellent service. If you have any problem, contact us immediately and we will find the best solution together.
Reference legislation: Legislative Decree 206/2005 (Consumer Code), EU Directive 2019/771 on the sale of goods